Making sure you are happy with our items is the most important part of our work at Micush. Here are answers to some frequently asked questions so you can know what to expect when purchasing from us.
Free International shipping for orders higher than $35!
Shipping price is pending your geographic location. There is a shipping calculator available prior to check out.
Please add up to 5 days as processing time.
We ship from Israel - that's where Micush is located.
All items are shipped up to 5 work days from our studio in Israel. If you need your order asap, let us know and we will do our best to speed it up.
Yes! most of our orders come from outside of Israel, and we are proud to see our illustrations and products in homes all over the world.
Express option is possible, but price is pending each order weight and destination.
For more information on the Express shipping costs please contact us here.
If your purchase is held up by customs, any duties and payments are the responsibility of the buyer. The duties vary from country to country, and we cannot estimate nor pay these fees.
Our regular shipping method and free shipping method does not provide tracking.
Additional shipping options with tracking are available during checkout.
If for any reason you are not happy with your order, contact us within 14 days from when you received it and we will work out a refund or exchange. We will not cover the shipping cost back.
Your refund will be issued once we receive your purchase and find it in salable condition.
We take great pride in our products, but mistakes do happen. If there is an issue with your purchase let us know asap.
The address for returning packages is:
Michal Gal-Marko
Asirey Zion 26
Petach Tikva, 4951932
Israel
While we do take payments via PayPal, you do not need a registered PayPal account to purchase.
You can choose to pay using any major credit card or your PayPal account.
All transactions are protected by powerful SSL encryption software and PCI compliant transaction processors. We use Shopify as a platform for our site.
Ask us here.